Frequently Asked Questions
Balanced Foot Care is a full-service orthopedic clinic that has been serving the people of Kamloops since 2002. Our certified pedorthists are trained to treat foot and lower limb injuries and discomforts through custom-made orthotics, over-the-counter insoles, and orthopedic shoes.
Here are some of the many questions we get asked, and answers to help. After browsing our website, please call us for directions and drop in Monday through Thursdays between 9 am and 5 pm.
Do I need a referral from a doctor?
Not necessarily. Referrals aren’t necessary for an assessment, but most insurance plans require a referral to qualify you for coverage. We can perform assessments and provide your doctor with a report and suggested treatments if needed.
What should I bring to my appointment?
You should wear shorts or pants that can be rolled up to knee level. Bring your current footwear and a pair of worn-in footwear so we can assess the wear pattern.
How much will this cost?
Costs vary based on your personal needs; your initial assessment is free. Subsequent treatments will be outlined for you moving forward.
Are follow-up appointments provided?
Yes. We will schedule a follow-up appointment with you one month after you receive your orthotics. This appointment is free, along with any adjustments that may be necessary.
What types of products are available in your shop?
Our shop stocks orthopedic footwear, including shoes, sandals, casual and athletic footwear, specialized work boots, and other service shoes. We also provide over-the-counter toe and bunion support, and custom-fitted knee and ankle supports.
Do you offer educational services?
Yes, we view educating our patients as part of the treatment. We provide in-service educational appointments where our knowledgeable staff can offer necessary treatments to keep your feet healthy and active.
How quickly can I get my custom-made orthotics and braces?
With our complete onsite manufacturing lab, we can guarantee same-day adjustments and have new, custom-made orthotics and braces ready within 3-5 days.
What do you strive for?
Our mission is to offer education and treatment to help people enjoy an active and pain-free life.
What is the vision of Balanced Foot Care?
Our vision is to be your first choice for comprehensive orthotic care for anyone living in North or South Kamloops or the Thompson-Nicola region. We continually train and change our approaches to improve the quality of life of our customers. We offer innovative treatments.
What types of bracing services do you offer?
We offer unloading, ligament, and patella stabilizing knee braces, ankle braces, and walking boots.
What conditions can Balanced Foot Care assist with?
We can help with a variety of conditions including arthritic pain, diabetes, low back pain, knee pain, heel pain, plantar fasciitis, and bunions.
Can you help with claims on Extended Health Plans?
Yes, we can assist with claims on Extended Health Plans.
Need More Answers?
If you have further questions, please contact us by phone or email. Your comfort is our priority!